Return Policy
Thank you for choosing Elf Kits Co. We are committed to providing high-quality products and excellent customer service. Due to the nature of our products, we have established a specific return policy outlined below:
Due to the seasonality and custom nature of our products, we do not accept returns or exchanges for any items purchased from Elf Kits Co.
In the rare event that you receive a damaged product, please contact our customer service team within 7 days of receiving your order.
We will be happy to assist you with a replacement or refund in these cases. Please provide the following information:
- Your order number
- A description of the issue
- Photos of the damaged or defective product
How to Contact Us
If you have any questions or concerns regarding your purchase, please reach out to our customer service team:
Email: hello@elfkits.co
Hours of Operation: Monday to Friday, 10 AM to 6 PM (EST)
We appreciate your understanding and support. Thank you for shopping with Elf Kits Co.